FAQ's

General Questions

  1. What is The Sparkles?
    The Sparkles is a jewellery brand offering high-quality gemstone beads, loose gemstones, and handcrafted silver jewellery.
  2. Where is The Sparkles based?
    We are based in India and ship worldwide.
  3. Are your gemstones natural?
    Yes, we work with natural gemstones. Slight variations in colour, size, or texture may occur due to their natural origin.

Orders & Payments

  1. What payment methods do you accept?
    We accept secure online payments via trusted payment gateways. Available payment methods are shown at checkout.
  2. Can I modify or cancel my order after placing it?
    Yes, cancellations or modifications are possible within 6 hours of placing the order. After that, orders may already be in processing or dispatched.
  3. Do you offer gift packaging?
    Yes, gift packaging is available on request. Please mention it at checkout or contact us after placing your order.
  4. Do you offer discounts or promotions?
    We occasionally run promotions. Subscribe to our newsletter to stay updated.

Shipping & Delivery

  1. Do you ship internationally?
    Yes, we ship worldwide.
  2. How long does shipping take?
    Standard Shipping: 5–7 business days
    Express Shipping: 3–5 business days
    In rare cases, delivery may take up to 14 days due to customs or destination delays.
  3. Will I be charged customs duties or taxes?
    Most parcels are delivered without extra charges. Any customs duties or taxes imposed by your country are the buyer’s responsibility.

Returns & Exchanges

  1. What is your return policy?
    Returns and exchanges are accepted within 14 days of delivery for unused items in original packaging.
  2. How do I initiate a return or exchange?
    Email us with your order number and reason at:
    thesparklesj@hotmail.com | hemantkorani@hotmail.com

Jewellery Care & Custom Orders

  1. How should I care for my silver jewellery?
    Store in a dry place, avoid water, perfumes, and chemicals, and clean gently with a soft cloth.
  2. Do you offer custom jewellery designs?
    Yes, custom jewellery requests are accepted. Please contact us for details.
  3. Does silver jewellery tarnish over time?
    Silver may tarnish naturally, but proper care and storage help maintain its shine.

Account & Support

  1. Do I need to create an account to place an order?
    No, guest checkout is available. Creating an account helps with order tracking and faster checkout.
  2. How can I track my order?
    A tracking link is emailed once your order is shipped.
  3. What if I receive a damaged or incorrect item?
    Contact us immediately with clear photos, and we’ll assist you promptly.

19. How can I contact customer support?
Email: thesparklesj@hotmail.com | hemantkorani@hotmail.com
Phone: +91-9982004648